Service requests and records
When you contact us, we collect the contact details, vehicle information, service location and messages you provide. We use them to respond, prepare estimates, arrange mobile service and maintain service and payment records. Please do not send bank passwords, card numbers or other unnecessary sensitive information.
How requests are handled
Our website uses Netlify to receive and host requests. Requests are sent to our business email and shared staff workspace. Authorized staff access information according to their role. Hosting, database and email providers process information to support those services.
Private documents and payments
Customer estimate and invoice links are private bearer links: anyone you share a link with can view its document. Links expire and can be replaced by our team. Signed decisions retain your name, signature, date and the authorized work and price. Zelle payments take place in your bank's application; this website does not collect banking credentials.
Staff AI assistance
Staff may use AI assistance to draft descriptions and replies using limited vehicle and service information. Staff must review the results. Customer approval and payment confirmation remain separate from AI output.
Questions and corrections
To correct your contact or vehicle details, discuss your records, or request deletion where applicable, contact GrandLineGarageBeaufort@gmail.com or call (843) 271-8731. Some service, authorization and payment records may need to be retained for business obligations. Backups may retain earlier copies.